Sascha, a Registered Massage Therapist (RMT) and co-owner of RecoveryRoom, leads a multidisciplinary clinic in Vancouver that provides a range of services including RMT, physiotherapy, kinesiology, and soon, chiropractic care. RecoveryRoom’s mission is to help individuals navigate the often confusing world of personal injury and health through patient-centred care and education.
What is your business called and what does it do?
We’re a multidisciplinary clinic serving Vancouver. We offer RMT, physiotherapy, kinesiology, and soon chiropractic care.
What made you want to do this work?
Growing up in sport and dealing with constant injury and rehab we wanted to find work that allowed us to help others navigate the confusing world of personal injury and health.
What problem did you want to solve with the business?
We wanted to create a space that can help people, not necessarily by just alleviating pain, but by really incorporating patient education where they can heal and do the things that they want to do in the long term. We do our best to treatment plan for patients where they can tackle their long-term and short term goals – whatever they may be, pain, function, work, sport, or otherwise.
Who are your clientele/demographics?
Anyone that needs help! We see patients from all backgrounds and ages. A notable portion of our demographic is the office worker whose goal is to improve posture and decrease the pain and discomfort often related to spending long hours in front of a computer or at a desk. We also work with a number of athletes of all levels. We even have therapists who offer golf specific analysis and functional training.
How does your business make money? How does it work?
We offer direct billing to extended health insurance providers such as BlueCross, Canada Life, and ICBC.
Where in the city can we find your profession?
You can find us at 7161 Victoria Drive, open 7 days a week with often same day booking available!
What is the best question a prospective customer could ask a member of your profession when comparing services?
The best questions to ask are specific to the care that you need. It’s important to make sure that your healthcare provider suits your needs and will treatment plan based on your very specific goals. A mark of a good practitioner is someone who knows what they can provide, but also what their limits to the scope of their practice is and when to refer to another healthcare practitioner.
What is the best part about what you do? What is the worst part?
I love being able to see the difference in lifestyle that we are sometimes able to provide. Even small wins like a patient being able to brush their hair pain free. The worst part is understanding that there are limitations in what we can do in order to provide safe and efficient treatment. Most practitioners limit the number of treatments per week to make sure that they can treat for a longer time.
What is your favourite joke about your own profession?
It might not be a joke, but if you’re getting an oil change for your car more than a massage, you may be taking care of the wrong vehicle.
Where can we follow you?
PAY IT FORWARD: What is another local business that you love?
Two businesses that I love are Oide and KinLab.
Oide is a coffee shop at 1548 West 2nd, and they make the best coffee in Vancouver.
KinLab is a Kinesiology business that operates in the lower mainland. They offer at-home treatment, or they will travel to a gym close to you.
